Refund Policy

Effective Date: 05/02/2026

At Zinnia Foods, product quality and food safety are very important to us.

Due to the nature of our products, all sales are final.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Email].

Please include:

• Your order number

• A description of the issue

• Clear photos showing the product and packaging

If your claim is approved, we may offer a replacement, store credit, or refund at our discretion.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind

• Taste preference

• Opened products

• Used products

• Orders with incorrect shipping details provided by the customer

• Delivery issues caused after the package is marked delivered

Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.